How to Never Lose an Employee Again with Joey Coleman

In this episode, we talk with Joey Coleman, author of the book Never Lose and Employee Again, and discuss how do you keep great employees and make sure the new ones you hire stay.

Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his First 100 Days® methodology for improving customer and employee retention with organizations worldwide (e.g., Whirlpool, Volkswagen Australia, and Zappos). His Wall Street Journal #2 best-selling book, Never Lose a Customer Again, shows how to turn any sale into a lifelong customer or donor.

His new book, Never Lose an Employee Again, details a framework companies and nonprofits can use to reduce turnover, and increase employee engagement.

• Employee Retention

  • Treat Employees the same way you would treat a donor

  • Donor/customer experience is similar to the Employee experience

• New Employees Experience

  • The importance of the first 100 days with a new employee

• Amazing Job Posting

  • How to entice the right applicants from the start

  • Why you should provide interview questions in advance

  • Off-the-cuff questioning vs. the more common interview questions

  • Learning about the person as a person instead of an employee

• Making a Job Offer

  • What to do during the "quiet period" - the time between the offer and the first day

  • Making a lasting impression on the first day and how to "Give them something to talk about."

  • Making sure a new employee understands their role in the company and why they matter.

• Close

  • Joey's challenge for the audience

  • Pick up a copy of Joey's book, Never Lose an Employee Again